An exciting maximum term full-time opportunity has arisen in our Information Services team for a Customer Relations Officer for a period of 13 months to cover a period of parental leave. 

In this role, you will provide a high standard of customer service and administrative support to City operations. 

The key responsibilities of this role are to:

• Work as a team to ensure that both the City’s front counter and switchboard operations are always attended to and that all enquiries are actioned appropriately and in a timely manner.
• Take responsibility for end-to-end customer interactions.
• Process and register City communications.
• Create and monitor Customer Service Requests.
• Perform inductions and help to organise customer service training.
• Receive and process payments.
• Reconciliation of daily takings.
• Undertake end of day processing.
• Prepare standard correspondence and documents.
• Assist with entering data into the City’s computer systems as required.
• Review and recommend procedures.
• Assisting in managing the development, writing and maintenance of customer service Intranet pages.
• Compile simple reports

Essential criteria:

• Well-developed interpersonal, problem solving and communications skills.
• Previous experience in using a customer request management (CRM) system within a customer service environment.
• Experience in cashiering. 
• Ability to adapt to using different software applications.
• Ability to multi-task.
• Federal Police Clearance not more than 6 months old at engagement. 

Salary package:

In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 4. The salary range is $74,220.64 to $84,667.44 per annum pro rata, exclusive of superannuation. 

Working for the City of Subiaco:

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

• Up to 5 weeks' annual leave plus the option to accrue time in lieu.
• Sustainable travel allowance or a parking permit.
• Free membership to Lords Recreation centre.
• Health Insurance Corporate Membership discounts
• Superannuation co-contributions
• 12 weeks of paid parental leave
• 24/7 employee assistance programme
• Learning and development opportunities.
• Novated lease and salary packaging options

See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits

Enquiries about this role can be made to Hannah Leppard - Senior Customer Relations Officer at hannahl@subiaco.wa.gov.au

Application process:

To apply for this position, please click Apply or alternatively Apply with Seek to submit your application. You will be asked to upload a CV and a cover letter to support your application.

To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

The closing date for applications is Wednesday 29 April 2026. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you apply as soon as you can.

Applicants must have the right to work in Australia.