The successful candidate will join the team at Lords Recreation Centre and will be expected to provide a high standard of customer service whilst performing their duties in a professional, efficient and courteous manner. This is a part-time position of up to 25 hours per week.

The key responsibilities of this role include:

• Deliver 5-star customer service both in person and over the telephone.
• Full understanding of our product range and operations to direct visitors/members to the appropriate person or department.
• Receive and action telephone calls and direct appropriately. 
• Opening and closing of the facility adhering to safety and management guidelines.
• Facilitate membership sales journey from enquiry to sign up. Assist customers to identify best-suited membership and manage their membership needs. Conduct Centre tours as required.
• Assist Memberships team to achieve KPI's and complete paperwork and recordkeeping duties. 
• Processing of daytime court payments and game fees for sports competitions of an evening.
• Assist sports team with updating competition results, forfeits procedures and finances.
• Take casual court bookings and payments.
• Support role for Sports team and assist Duty Manager with evening competition management.
• Receive and process payments that come across reception and by phone.
• Reconciliation of daily takings and balancing of cashier floats.
• Receive and distribute keys to Community Facilities.
• Assist Team Leader Customer Experience and Duty Manager as directed.                                                                                
• Any other duties as required.

Essential criteria:

• Demonstrated outstanding Customer Service skills.
• Demonstrated experience of sales in a similar role provided.
• Ability to meet personal and team-based KPIs.
• Well-developed communication and interpersonal skills.
• Sound administration skills and ability to use corporate computer systems.
• Strong organisational ability and well-developed multi-tasking skills.
• Self-motivated, strong initiative and ability to perform without supervision in a team environment.
• Strong team player and display a willingness to multi-task in to meet the requirements of the organisation.
• Flexibility to work weekends, early mornings and evenings.
• Police Clearance.

Desirable:

• Current Working with Children Check.

Salary Package:

In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 3. The salary range is $65,143.52 to $71,656.00 per annum pro rata, exclusive of superannuation

Working for the City of Subiaco

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

• Sustainable travel allowance or a parking permit.
• Free membership to Lords Recreation centre.
• Health Insurance Corporate Membership discounts
• Superannuation co-contributions
• 12 weeks of paid parental leave
• 24/7 employee assistance programme
• Learning and development opportunities.
• Novated lease and salary packaging options

See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits

Enquiries about this role can be made to Sofia Juria - Acting Coordinator Centre Services at sofiaj@subiaco.wa.gov.au

Application process:

To apply for this position, please click Apply to submit your application. You will be asked to upload a CV and a cover letter to support your application. If you would like to receive a full PDF copy of the position description, please send your request to recruitment@subiaco.wa.gov.au, referencing this position title.

To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

The closing date for applications is 29 April 2026. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you submit an application as soon as you are able to.