This role sits in the Information Services branch and will support the development, implementation and maintenance of the City's enterprise software applications and services, with a particular focus on the TechnologyOne ERP system.

The key responsibilities of this role include:

• Manage user access and maintain system configurations to ensure systems are set up correctly. 
• Coordinate system upgrades, apply patches, test enhancements and support User Acceptance Testing (UAT) to ensure systems run smoothly.
• Liaise with staff and external vendors to maintain enterprise software applications.
• Identify, troubleshoot and resolve system and end-user issues.
• Actively work on decommissioning legacy system.
• Maintain integrity, security, and business continuity of enterprise applications through effective database administration and management.
• Collaborate with IT and business teams on new system implementations or integrations.
• Design, creation, and ongoing maintenance of complex and specialised reports derived from enterprise information systems.
• Work closely with stakeholders to understand reporting needs, ensuring data accuracy and relevance, and delivering insights that support business decision making and operational efficiency.
• Collaborate with system users to capture, analyse, and document business processes within enterprise systems.
• Deliver training and 1-to-1 support to key users for new or improved functionality.
• Any other duties as required.

Further information on the requirements of the role can be found in the position description, which can be requested by emailing recruitment@subiaco.wa.gov.au, referencing this position title.

Essential criteria:

• Bachelor of Information Technology or a similar degree and/or relevant work experience.
• Considerable experience supporting and maintaining enterprise software applications, including installation, planning, and review.
• Demonstrated experience in SQL Server database management, including backups, creating views, and stored procedures.
• Expertise in designing and implementing workflow solutions.
• Strong understanding of business requirements and business process management.
• Practical experience in creating complex reports.
• Comprehensive skills in service delivery, customer service, and collaborating with clients to achieve effective outcomes.
• Ability to prioritise tasks and meet deadlines. 

Salary package: 

In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 7. The salary range is $111,072.00 to $119,028.00 per annum, exclusive of superannuation.

Working for the City of Subiaco:

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

• Up to five weeks' annual leave plus the option to accrue time in lieu.
• Sustainable travel allowance or a parking permit.
• Free membership to Lords Recreation Centre
• Health insurance corporate membership discounts
• Superannuation co-contributions
• 12 weeks' paid parental leave
• 24/7 Employee Assistance Programme
• Novated lease and salary packaging options
• Learning and development opportunities

See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits

Application process:

To apply for this position, please click Apply or alternatively Apply with Seek to submit your application. You will be asked to upload a CV and a cover letter to support your application. To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

The closing date for applications is 26 October 2025. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you submit an application as soon as you are able to. We reserve the right to close the advertisement before the listed date.